Last updated: July 10, 2026
Nola is personal. We designed this policy to be readable because mental health privacy should not hide behind legal fog.
What we collect
Depending on how you use Nola, we may collect account details, contact details, app usage, device information, purchase status from Apple or Google, support messages, and the conversations or journal-style content you choose to share with Nola.
How we use it
- To provide Nola's chat, exercises, meditations, sleep audio, and personalization.
- To keep the service safe, debug problems, prevent abuse, and improve reliability.
- To understand aggregate product performance, attribution, and subscription conversion.
- To respond to support, privacy, billing, and safety requests.
AI processing
Nola may send the words you type, plus relevant conversation context, to trusted AI infrastructure providers so the app can generate a response. These providers process data for us under their service terms. Do not enter passwords, payment card numbers, classified information, or personal information about other people unless you have the right to do so.
We do not sell your chats
We do not sell your conversations or personal information. We do not use personal conversations to train generative AI models unless we clearly ask for your permission or update this policy in a way that gives you the required choices.
Human access
Nola chats are not monitored in real time by therapists or staff. Limited authorized human access may happen only when needed for support, debugging, safety, security, abuse review, legal obligations, or when you ask us to investigate something.
Analytics, ads, and app stores
We may use analytics, attribution, and advertising tools to understand traffic, installs, purchases, and campaign performance. Apple, Google, payment processors, analytics providers, hosting providers, and AI infrastructure providers may process limited data as service providers or independent controllers under their own terms.
Retention
We keep personal information only as long as needed for the purposes above, unless a longer period is required for legal, security, backup, billing, or dispute reasons. You can ask us to delete your account or personal data, subject to legal and technical limits.
Your choices
You may request access, correction, deletion, or a copy of your personal information. You may also object to certain processing or withdraw consent where applicable. Contact us at support@meetnola.app.
Security
We use reasonable technical and organizational measures to protect data. No internet service is completely secure, so please use care with what you share.
Children
Nola is not intended for children under 13. If local law requires a higher age for consent, you must meet that age or use Nola only with a parent or guardian.
International use
Your data may be processed in countries other than where you live. We use appropriate safeguards where required by law.
Contact
For privacy requests, email support@meetnola.app.